Your Privacy is Important to Us
Scope and Your Consent
Personal Information has the meaning given under the Act but generally includes information or an opinion about an identified individual, or an individual who is reasonably identifiable.
Collection of Personal Information
We only collect Personal Information, which is necessary in connection with our business purposes and to provide you with the Services you require.
For travellers, the purposes for which we collect Personal Information include:
For accommodation owners and activity providers, the purposes for which we collect Personal Information include:
The specific type of Personal Information collected and used by us varies according to the purpose for collection. However, in general this information includes:
How do we collect the Personal Information
We collect most of the Personal Information we require directly from you by way of written forms, by telephone, in person, by our representatives, via our websites, or by written correspondence from time to time. We may also collect Personal Information about you from third parties, such as from people making travel bookings on your behalf, or from travel agents, booking agents, travel representatives, or homestead owners whom you have contacted regarding travel or accommodation arrangements.
It is important that we collect the information we require about you. Without this information, we may not be able to provide you with our travel and accommodation information and booking services.
Before providing us with personal information about another individual, you must first ensure that the other individual is aware of:
If at any time you supply Personal Information to us about yourself or any other person (eg another person travelling with you or a photo you post, you represent (and we accept that information on the basis) that:
For Site visitors
From time to time we may post surveys on our website(s).
Site visitors may wish to participate in a survey, promotion or competition.
The personally identifiable information (PII) we collect when you participate in a survey, promotion or competition may include your full name, email address, telephone number and street address.
When you submit a review, we collect your name or other identifier nominated by you, other personal details as may be provided by you and your comments when you submit a review to us. We may publish these details.
If a card payment occurring on our Site is disputed, we may request from the Supplier of the booked service a copy of the photo ID and other check-in details provided to them. This information may be used by us in connection with the dispute.
When you visit our Site, we record general information about your visit for statistical purposes. These statistics do not contain any PII.
We retain contact and booking details in the My Account section. This provides you with the ability to check on previous purchases, allows your information to be prepopulated ensuring a faster and easier booking process.
When you contact us for any queries, requests or for any other reason, we will collect contact information from you to suitably handle your request.
We may also use your information to provide you with updates and other information from time to time about travel, accommodation or adventure activities that can be booked through our Site and any other information about the goods, services and activities offered by us or third parties. You may notify us at any time if you do not wish to receive this information by clicking on the unsubscribe link within the email.
When you visit the Site, we record general information about your visit for statistical purposes. These do not contain personal information.
Use and Disclosure of Personal Information
Subject to the preceding paragraph, we will only transfer personal information outside of Australia in accordance with the NPPs and GDPR including:
Sensitive Information is not used for marketing purposes
TEL may use and disclose Personal Information to provide you with information on offers, products and services offered by TEL and you expressly consent to us doing so. We may also provide you with information on other product and services offered by TEL, its partners or affiliates.
You may elect not to receive direct marketing communications from us by following opt out instructions below. Please note that even if you have requested not to receive further marketing communications, we may still continue to provide you with information about changes to our terms and conditions for the supply of goods or services, questionnaires and other factual information, was permitted under the Act.
Tracking Tools / Cookies
We may from time-to-time use ‘cookies’ to store your preferences, record session information and collect information on how you visit and access our Site. This information allows us to continually improve our services to provide you with a better overall experience.
You may from time to time have third party’s advertisements and promotional content delivered to you to ensure that we are showcasing deals that are relevant to you.
These cookies are necessary for our website to function and as such are automatically installed. For example:
These cookies save your preferences for any customisation of the website and are installed if you make a customisation.
These cookies help us determine user behaviour on the website by reporting on your session. These technologies do not cross-reference your browsing with data from other websites. If you are located in the European Economic Area, we ask each tool to only use a session cookie (i.e. one that instructs the browser to clear it once you’ve finished your session).
Third Party Tracking/Marketing Cookies
These cookies cross-reference your browsing with data from other websites to provide us with more accurate aggregated reports and to enable us to serve you personalised ads, including ads based on your browsing behaviour on this website. This functionality is aggregated: we do not use any provider that allows us to see your specific data or to create an ad specifically for you. If you are located in the European Economic Area, we do not use these cookies.
A/B Testing and Personalisation Cookies
These cookies allow us to improve our website by consistently showing you the same variation of a website and seeing which variation engages users more. This functionality is aggregated: we do not use any provider that allows us to see your specific data or to create an ad specifically for you. If you are located in the European Economic Area, we do not use these cookies.
CRM and CRM-Like Cookies/Tracking
These cookies allow us to view some aspects of your website browsing behaviour on an individual basis. No providers we use store any personally identifiable data in the cookie, what’s stored instead is a pseudonymous identifier (e.g., your account ID) which is then tied to any additional data on the provider’s end (i.e. not in your browser or on the website). If you are located in the European Economic Area, we do not use these cookies.
Most internet browsers will be set to automatically accept cookies when installed. Cookies can be deleted at any time on your computer.
If at any time you no longer wish to receive any additional marketing or survey material from us or do not want your information disclosed for direct marketing or survey purposes, contact our Privacy Officer using the details below and we will remove your details from our marketing database.
Storage and Disclosure of Personal Information Off-Shore
Personal Information you provide to us may be stored on TEL’s members’ and/or its vendors’ servers in countries other than the jurisdiction in which your Personal Information was collected.
If you access another TEL website or a partner or service website (e.g., accommodation bookings, airline) from our Website(s), you may be transferring to another country and to a website over which we have no control and take no responsibility. If you provide Personal Information using another TEL website or a service website, you do so subject to the privacy laws (if any) in that jurisdiction.
Similarly, if you request us to assist you with other goods or services, we may disclose your Personal Information to our agents, contractors, service providers and program partners who are located overseas when arranging or making inquiries in respect of those goods or services.
While TEL has privacy rules in place to protect your Personal Information, the overseas recipient may not be subject to privacy obligations or to any principles similar to the Act or the NPP’s. It is possible that information will be transferred to a jurisdiction where you will not be able to seek redress under the Act and that does not have an equivalent level of data protection as Australia. The overseas recipient may also be subject to a foreign law which could compel disclosure of Personal Information to a third party, for example, an overseas authority.
We will not be accountable for how these overseas recipients handle your personal information. By providing your personal information to us, you consent to our disclosure of your Personal Information to these overseas recipients.
If you have any concerns regarding the transfer of your Personal Information overseas, or if at any time you wish to withdraw your consent, please contact our Privacy Officer.
Please note that if you withdraw your consent, we may not be able to provide the Services you have requested in whole or in part or those Services may be compromised or otherwise not function properly.
Considerations when you send Information to us electronically
While we take such steps as are reasonable in the circumstances to protect your Personal Information from misuse, loss, unauthorised access, modification or disclosure, including investing in security software, no data transfer over the internet is 100% secure.
The open nature of the internet is such that information exchanged via the internet may be accessed and used by people other than those for whom the data is intended. If you send us any information, including (without limitation) Personal Information, it is sent at your own risk.
TEL endeavours to keep our information systems and files secured from unauthorised access. Our procedures to securely store Personal Information include electronic and physical security measures, staff training and use of password protection software.
In the event of a security breach leading to accidental loss, disclosure or access to your Personal Information, we will comply with all our Act obligations including notifying you of such breach where required by law to do so.
When the Personal Information we collect is no longer required, we will remove or de-identify the Personal Information as soon as reasonably possible. TEL may, however, retain Personal Information for as long as is necessary to comply with any applicable law, for the prevention of fraud, for insurance and governance purposes, in our IT back-up, for the collection of any monies owed and to resolve disputes.
Your rights regarding your Personal Information
Request that we delete certain Personal Information, by contacting our Privacy Officer using the details below. We will take reasonable steps, consistent with our obligations under the Act and, where relevant, the GDPR, to correct or delete that information if you so request. For security purposes, before we provide you with any Personal Information, we will ask you to provide evidence of your identity.
You may request the source of any Personal Information we collect from a third party. We will provide this unless under the Act or other law there is a reason for this information being withheld.
If you are located in a European Union Member State in which we offer goods or services, to the extent we are subject to the GDPR, you may request that we transfer your Personal Information to another organisation.
If there is a reason under the Act or other law for us not to provide you with any of your Personal Information, we will give you a written notice of refusal setting out the reasons for the refusal (except to the extent it would be unreasonable or unlawful to do so) and advise you of the mechanisms available to you to complain about the refusal.
When to contact us
You can contact us to:
You should also contact us immediately if you believe:
The Privacy Officer – Top End Lodges Pty Ltd trading as Finniss River Lodge
PO Box 36270, Winnellie NT,0801
Finniss River Station, No 4295, Fog Bay Road, Rakula, NT (no mail service)
Landline: 08 8989 2817
Mobile: 0403 061 650